Q&A | DoctorFix

Treatment process & what treatments suit me?

Our chiropractors or physical therapists will first conduct a consultation for the customer: including asking the customer to point out the pain area, describe the pain level, etc., daily life and work habits, family medical history, and whether they have had any surgeries, fractures, or long-term medications needs and more.

Then, the examination: they will examine the client, such as tests of bones, muscles, reflexes, joint range of motion, etc., to determine the source or cause of the pain and formulate the most appropriate treatment plan for the client.

The last step is the treatment: they will recommend appropriate treatments (usually 2 to 4 treatments) before the treatment begins. Customers can also tell them their preferences, such as what treatments they have had in the past and found to be effective. The chiropractor or physiotherapist takes it as a consideration and makes a judgment on whether the treatment is effective and explains it to the customers.

The first treatment lasts approximately 60 minutes, and follow-up consultations last approximately 45 minutes.

Can I claim insurance for treatments?

Since the treatment is performed by a registered chiropractor and physiotherapist, the receipts we provided are eligible documents for insurance claims.

The receipts will be issued based on the customer's referral letter to facilitate the customer's claim.

We can provide progress reports if required by the insurance company.

As for the amount, frequency, or treatment restrictions, please check with your company or insurance agent. Since different insurances have different regulations, our clinic staff can only try their best to assist customers and answer their questions within their capabilities.

Which is suitable for me?

Our chiropractor and physiotherapist have extensive experience and considerable qualifications in their respective professional fields.

Chiropractor Diagnose and treat the patient's bones and nervous system through traditional techniques and instrumental treatments. Ideal for guests who wish to relieve spinal problems such as back pain, neck pain, or headaches, and who prefer spinal adjustments and manual therapy

Physiotherapist Focuses on treating muscles and a variety of pain conditions, as well as developing plans to rehabilitate and prevent future injuries.

Suitable for patients with a variety of musculoskeletal conditions or injuries who prefer a combination of exercise and manual therapy;

Suitable for customers who like traditional acupuncture treatment

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Can I use Health Care Voucher?

Yes, we accept Health Care Vouchers, and we provide Senior Discount of $600 per session.

Elderly people aged 65 or above will receive HK$2,000 in Health Care Voucher that can be used every year, with an accumulated upper limit of HK$8,000.

You need to show your HKID to the staff, and the staff will check the balance of the Health Care Voucher and help you handle the procedures. You are required to sign a consent form for using the Voucher.

*If you specify that you want to undergo physiotherapist treatment, you must provide a referral letter according to government regulations; referral letter is not required for chiropractor treatment.

Any discount for long-term treatments?

Our prices are transparent and we do not advocate hard-selling prepaid packages to customers. We hope that this can strengthen customers' trust in us.

If the customer needs continuous treatment and wants to ensure a complete recovery process, we have prepared treatment plans at different frequencies.

The more frequently you do treatment, the greater the discount.

We have a detailed price list with actual prices. If you are interested, please ask our staff.

Is it a must to do imaging tests?

Depending on the severity of the client's pain, the chiropractor may refer the client for diagnostic imaging, such as an X-ray or Magnetic Resonance Imaging.

If the chiropractor deems it necessary, a referral letter will be provided. The fee for an X-ray is HKD$520(2 views), please inquire with the staff about the fees for other types of imaging.

One-stop service, saving customers trouble:

The chiropractor will provide a referral letter (at no extra charge)
The front desk staff will make all preparations for you: collecting fees, making reservations, and preparing documents.
A detailed report from the specialist radiologist will be mailed directly to the clinic
After receiving the report, the chiropractor will explain and analyze it to the customer and formulate a treatment plan.